FAQs
Frequently asked questions by customers
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Rooms & reservation
What time is check-in and check-out?
At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods
How do I cancel my reservation if I book directly with the hotel?
At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods
For direct booking with the hotel, do I have to pay up-front for the room reservation?
At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods
Are there any restrictions on reserving a room in other countries?
At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods
Payment and Cancellation
Will my credit card be charged prior to my arrival at the hotel?
At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods
Can I use my World of Hyatt points for airline awards?
At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods
Do I need to guarantee my reservation with a credit card or some form of deposit?
At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods
Do I have to send my credit card over the Internet to book a reservation?
At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods
Additional Questions
Can I check in early or late?
Please view our feedback form to share your questions and comments about our site. If you would like to comment on technical difficulties, please include a brief explanation along with the error message received.
Where do I send questions and comments about this website?
Please view our feedback form to share your questions and comments about our site. If you would like to comment on technical difficulties, please include a brief explanation along with the error message received.
Can I use my World of Hyatt points for airline awards?
Please view our feedback form to share your questions and comments about our site. If you would like to comment on technical difficulties, please include a brief explanation along with the error message received.
How can I contact Guest Care Support?
Please view our feedback form to share your questions and comments about our site. If you would like to comment on technical difficulties, please include a brief explanation along with the error message received.